TERMS - Net 30 days from date of invoice. Accounts that are unpaid after 30 days are subject to a 1 1/2% monthly service charge. Accounts over 45 days will be put on credit hold. Monthly statements will only be mailed if specifically requested.

FREIGHT CARRIERS - All orders are shipped freight pre-paid and billed. Shipments will go by the most dependable and economic carrier of our choice. Any special freight requested (i.e. next day air) will be charged to the customer.

DAMAGE CLAIMS - Woolfitt’s takes extra care in packaging your order. Should goods arrive damaged, do the following:

1. Prepaid & Charge Freight - All waybills should be stamped subject to count and inspection as hidden damage can occur. If the merchandise is obviously damaged make a note on the waybill that the shipment was received damaged. Send proof to Woolfitt’s within 10 days so that we can contact the carrier to initiate a claim. Do not return goods unless authorized to do so. We will not accept claims reported beyond a 10-day period from the receipt of the order.

2. Collect Shipments - Make a note on the waybill at the time of delivery that the shipment was received damaged and file your damage claim immediately with the delivering carrier. Do not return damaged goods to us.

RETURNED GOODS - Materials returned will be subject to a 15% restocking charge. Returns require prior authorization and a RMA number from Customer Service. We cannot accept returned goods if:

1. Material has been opened or is not in the original packaging.

2. Goods are not in saleable condition.

3. Goods were a custom order, cut to size or non-stocked.

4. Goods were purchased more that 30 days from date of return.

5. All material returned is subject to inspection before a credit is approved.

6. Goods returned without an RMA number will be returned at customer’s expense